FAQ
If you have more questions, please email us and we'll get back to you within 2 business days.
Preorders
When can I preorder?
Preorders open from the 1st–5th of each month. Subscribe to our email list for the next window and first access to new drops.
ARE THE HIGH-WAISTED TEES IN STOCK?
Our embroidered cotton high-waisted tees are made to order. Production begins after purchase, which allows us to produce each piece without carrying unnecessary excess inventory.
WHEN WILL THE BABY TEES BE AVAILABLE?
Baby tees will be introduced through a future preorder drop. Sign up for email updates to be notified when they are added to the site.
WHEN WILL MY PREORDER SHIP?
Preorder items are produced after the preorder window closes. The estimated shipping timeline is listed on the product page and at checkout.
CAN I COMBINE PREORDER AND IN-STOCK ITEMS?
Preorder and made-to-order items may ship with in-stock items after production is complete. If your order is split, you will receive tracking information for each shipment.
Shipping & delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship worldwide. Available shipping options and estimated delivery timing are shown at checkout.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
CAN PERSONALIZED ITEMS BE RETURNED?
Personalized items may be final sale. Please review the product-specific return terms before placing your order.
Our Products
Is your packaging eco-friendly?
Yes, we're committed to reducing our environmental impact and have taken steps to ensure that our packaging is eco-friendly. We use recyclable and biodegradable materials whenever possible, and we're constantly looking for ways to improve our sustainability practices.
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. We work closely with our suppliers to ensure that they meet our ethical standards and regularly monitor our supply chain to ensure compliance.
CAN I CUSTOMIZE MY APPAREL?
Selected apparel styles may be available with a monogram instead of the standard alchemy. cuff logo. Customization availability and instructions will appear on the product page.
JEWELRY CARE
Care instructions vary by style. Review the materials and care details on the individual product page, and avoid exposing jewelry to products or conditions that may damage its finish.
CANDLE CARE
Trim the wick before each burn, allow the wax to melt evenly, and never leave a burning candle unattended. Keep away from children, pets, and flammable materials.
Contact
CONTACT
Email jenn@shopalchemynyc.com and we will respond during regular business hours.