Shipping policy

PROCESSING

Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times may vary depending on your location and shipping method chosen at checkout. For domestic orders, standard shipping usually takes 3-5 business days, while expedited shipping takes 1-2 business days. International orders may take longer to arrive due to customs clearance procedures. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer service team for assistance.

DOMESTIC SHIPPING

You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.

TRANSIT TIME

Transit time does not include processing time (see above).

*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.

FREQUENTLY ASKED QUESTIONS

Why won’t my tracking information update?

During high-traffic periods, shipping facilities may experience a backlog of packages, which can result in longer processing times for scanning packages at each point of transit. If you are experiencing issues with your tracking information, we suggest contacting the carrier directly for further assistance. Please note that alchemy. does not have any additional information beyond what is available through tracking.

Holiday Shipping Delays: What You Need to Know
Due to the high volume of packages during this time of year, shipping facilities are experiencing significant delays in scanning every package at every transit point. If you're experiencing issues with tracking your package, please contact the carrier directly. Please note that at alchemy., we do not have any extra information beyond what is already provided by the tracking information.

I think my package is lost - what do I do?

If your package has been marked as delivered for more than two weeks, we suggest that you contact the carrier directly to obtain further details.

Can I change the shipping address on my order?

If you haven't received tracking information yet, it may still be possible to change your shipping address. Please email hello@shopalchemynyc.com for further details. However, once your package is already in transit, you will need to reach out to the carrier directly for assistance in rerouting your package.

Can I change the products or scents in my order?

Do you need to change the contents of your order? If you haven't received tracking information yet, please contact us at hello@shopalchemynyc.com for assistance.

Need to Cancel Your Order?

We understand that circumstances can change. If you haven't received tracking information yet, please get in touch with us at hello@shopalchemynyc.com to request a refund. Refunds typically take 3-10 business days to process, depending on your financial institution.

I got the wrong item in my order - how can this be resolved?
To ensure you receive the correct items, kindly contact us at hello@shopalchemynyc.com. Please note that some items might be out of stock, and if that's the case, we will issue a refund for the item you were meant to receive. You are welcome to keep any other products you received, and no returns are necessary at this time.

One of my products arrived damaged - what do I do?

We apologize for any inconvenience caused. We request you to kindly reach out to us directly at hello@shopalchemynyc.com within 7 days of the delivery to facilitate the processing of a replacement order.

I forgot to put in my discount code!

To address any issues with your order, kindly email us at hello@shopalchemynyc.com with your order number. Please note that orders placed outside the promotional period are not eligible for price adjustments.

REFUNDS + EXCHANGES

At alchemy., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used items cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to alchemy. within 7 days of delivery.

You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@shopalchemynyc.com for further details.